Refund & Return Policy
Refund & Return Policy – Roserine
Due to the nature of fragrance products, we follow a limited return policy to ensure product safety and hygiene.
1. Returns
We accept returns only under the following conditions:
- The product received is damaged
- The product received is incorrect
Return requests must be submitted within 48 hours of delivery.
Customers may be required to provide photos or videos of the product.
2. Non-Returnable Items
We do not accept returns for:
- Used products
- Opened perfumes
- Change of mind
This policy ensures hygiene and product authenticity for all customers.
3. Refunds
Once the returned item is inspected and approved:
- Refunds will be issued to the original payment method
- Processing may take 5–7 business days
4. Replacement
If the product arrives damaged or incorrect, we may offer:
- Replacement product
- Refund
depending on product availability.
5. Contact for Returns
To request a return, contact us at:
Email: hello@roserine.in
Please include:
- Order number
- Photos of the product
- Description of the issue
